Reference

Privacy Policy for Your India Account

At 8nd, this page explains what data we collect when you open an account, use the wallet, contact support, or let us check a payment reference.

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How We Handle Data in India

8nd Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the details you give us when you create or update an account, plus technical records such as device type, IP address, browser, session time, and the pages you open. If you send money through UPI, Paytm, PhonePe, or Google Pay, the payment trail can

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include reference IDs and status updates so we can match the transfer to your wallet. We use that data to run the account, spot errors, prevent abuse, answer support requests, and meet legal duties that apply in India or elsewhere where local law permits. We keep
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records only for the period needed for those purposes, then delete or restrict them. If a request is raised under local law, we check the account record, the matching payment trail, and the request date before we respond.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Where to Send Privacy Requests

If you want a copy of the data we hold, need a correction, or want us to check a deletion request, use the paths below. We route privacy matters separately from routine account help so the right team sees them sooner. Add your registered mobile number or account email, the reason for the request, and any payment reference that helps us locate the record quickly.

Team online

Account form

Open the form from your account area, choose privacy, and add the details you want checked. We use it to verify the request and route it to the right team.

Email request

Send a written request from the email tied to your account and mention what you want corrected, copied, or removed. We may ask for a matching reference before we act.

Chat handoff

If you prefer chat, ask the agent to mark the case for privacy handling. That keeps the thread in one place and lets us follow up with the exact next step.

SECURITY HABITS

How We Keep Your Data Tidy

Our privacy work starts with data minimisation: we ask only for what we need to run the account, confirm transfers, and answer your requests.

Data use

We collect only the data needed to open, run, and service an account, including contact details, payment references, device records, and support threads. We do not ask for more than the task calls for.

Cookies

Cookies keep your session live, remember basic preferences, and help us detect repeated sign-ins from the same device. They also reduce the need to re-enter details every time you return to an account page.

Security

We use sign-in checks, session timeouts, and internal flags for unusual activity so account access stays tied to the right contact point. If we need more proof, we ask for it before making changes.

Retention

Records stay in place only for the period needed to process transfers, answer requests, settle disputes, and meet legal duties. After that, we delete, redact, or archive them according to the task and the rule.

Changes

You can ask for a copy, correction, or deletion request through support. We may ask you to confirm the registered email or mobile number before we change anything on the record.

Contact

Privacy requests go to the channel marked for account data. Include your registered contact details and a short note on what you want checked so we can locate the correct file.

Questions About This Policy

These answers cover how we collect data, how we use payment traces, how long we keep records, and how you can ask for a copy or correction. If your request depends on local law, we follow the rules that apply in India or any other place where access is permitted. For anything tied to your account, use the support paths above and include the registered contact details.

We collect the details you enter, such as your name, contact number, and account settings, along with technical logs like device type, IP address, session time, and support messages when you contact us.

When you use UPI, Paytm, PhonePe, or Google Pay, we may store reference IDs, transfer status, and reconciliation logs so we can match the payment to your account and answer disputes.

Cookies help us keep you signed in, remember language and session state, and reduce repeated checks while you move between account pages. We also use them to spot unusual access patterns.

We keep records only for as long as needed to run the account, settle checks, handle requests, and meet legal duties. After that, we delete, redact, or restrict access as required.

Yes. Send a request through support with the account email or registered number, tell us what you want changed, and we will confirm the request before we act on it.

If local law limits access, correction, or deletion, we follow the rule that applies where the request is made and explain what action we can take instead.

Privacy Policy for Your India Account

Where to Send Privacy Requests

Account form

Email request

Chat handoff

How We Keep Your Data Tidy

Data use

Cookies

Security

Retention

Changes

Contact

Questions About This Policy

01 What data do you collect from my account?

02 Do you keep payment trail data?

03 Why do you use cookies?

04 How long do you keep my records?

05 Can I ask for a copy or correction?

06 What if local law limits access?

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